Welcome to CAVS Service
> Product Service (RMA Request)
Click on appropriate link below to obtain RMA(Return Merchandise Authorization) number for a repair service. RMA service is exclusively for CAVS player and disc owners. For software (PC programs and songs) owners contact CAVS Tech Support.
RMA Request Form
(US and Canada)
*International customers please email us at service@cavsusa.net to enquire for service.
Important: All units that arrive to CAVS Service Center for repair service but are not claimed for return or paid for the repair service within 90 days (after the repair estimate notice) shall be automatically liquidated.
> Repair Status
Check Repair Status
> Remote Support Click here for remote support
> Warranty Policy
For Retail Customers(PDF)
For CAVS Distributors and Dealers(PDF)
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> CAVS Service Department
Tel: 1-562-777-0491
Fax: 1-562-777-1851
Email: service@cavsusa.net
10707 Fulton Wells Ave
Santa Fe Springs, CA 90670
Office Hours:
Mon thru Fri 8am to 5pm PST
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